Support Services
Info-Power is dedicated to delivering excellent customer service. We provide a comprehensive range of support services designed to enhance your team's skills. Our services include User Support, Developer-to-Developer Support, SQL Server Support, and detailed Documentation.
User Support
At Info-Power, we eliminate barriers to ensure you receive direct support. Whether you're a skilled programmer or an accounting associate, your product manager is always ready to assist you.
We deliver User Support through our ABW Assist feature. With ABW Assist, your Project Manager, a skilled programmer, can securely access your screen for personalized assistance. Additionally, we provide support via traditional methods, such as phone and email, as well as newer methods like Microsoft Teams and Zoom.
Developer-to-Developer Support
Info-Power empowers your in-house developers to master ABW modifications and customizations. Whether you need to tailor a data entry screen, adjust a stored procedure, redesign a standard RDL report, or create a new subsystem seamlessly integrated with the ABW menu, we deliver targeted documentation and developer-to-developer support to help you avoid pitfalls and accelerate your learning.
SQL Server Support
Securely storing your business data in SQL Server plays a vital role in the health of your company. Keeping this data safe requires regular checks, with daily backups being essential. During a busy workday, these tasks can easily be overlooked. Trust Info-Power to handle your data protection with our daily backup monitoring of your SQL Server Databases.
Should you choose to keep the backup monitoring in-house, Info-Power’s technicians can assist in improving your server’s performance through tuning and upgrades, ensuring your business runs efficiently. With over 30-plus years of experience, our technicians are skilled in setting up SQL Server instances and configurations.
Documentation Support
Our documentation is seamlessly integrated into the system and available in PDF format, providing essential screens and reports that clearly illustrate the intricate data flow within the system. We strongly urge clients to download, print, and distribute our ABW Quick Start Guides to empower their employees with immediate insights and understanding.
Our robust Data Dictionary Tool provides effortlessly printable and user-friendly reports that detail the structure of all our tables. These reports can be customized for individual tables or encompass the entire system. The Data Dictionary dynamically reflects any modifications to your data and conducts rigorous consistency checks, ensuring that any new columns added to tables align perfectly with the existing table definitions, maintaining the integrity and reliability of your data architecture.