Support Services
At Info-Power, delivering exceptional customer service is at the heart of everything we do. We offer a comprehensive range of support services designed to strengthen your team's skills, resolve challenges quickly, and keep your business moving forward. Our support services include:
- User Support
- Developer-to-Developer Support
- SQL Server Support
- Detailed Documentation
Direct, Personalized Support — Every Step of the Way
At Info-Power, we believe no one should have to navigate support alone. We eliminate barriers and ensure that every member of your team — whether a skilled programmer or an accounting associate — has direct access to the help they need, when they need it. We offer support through a full range of communication channels to suit your preferences:
- Phone
- Microsoft Teams
- Zoom
Developer-to-Developer Support
Info-Power empowers your in-house developers to confidently master ABW modifications and customizations. Whether you need to tailor a data entry screen, adjust a stored procedure, redesign a standard RDL report, or build an entirely new subsystem seamlessly integrated with the ABW menu, we provide targeted documentation and direct developer-to-developer support — helping your team avoid pitfalls, accelerate learning, and deliver results faster.
SQL Server Support
Your business data is one of your most valuable assets, and securely storing it in SQL Server is critical to the health and continuity of your organization. Protecting that data requires consistent attention — particularly daily backups, which are easy to overlook during a busy workday. That's where Info-Power comes in. Trust our team to handle your data protection through daily backup monitoring of your SQL Server databases, giving you one less thing to worry about.
Should you prefer to keep backup monitoring in-house, Info-Power's technicians are ready to help maximize your server's performance through expert tuning and upgrades — ensuring your business runs efficiently and without interruption. With more than 30 years of experience, our technicians bring deep expertise in setting up and configuring SQL Server instances to meet the unique demands of your business.
Documentation Support
Our documentation is seamlessly integrated directly into the system and available in PDF format, providing essential screen and report references that clearly illustrate the data flow throughout ABW. We strongly encourage all clients to download, print, and distribute our ABW Quick Start Guides — a practical resource designed to get your employees up to speed quickly and confidently.
Our Data Dictionary Tool delivers clean, easy-to-read reports that detail the structure of every table in the system. These reports can be generated for individual tables or across the entire system, giving your developers and administrators the reference they need at any level of detail. The Data Dictionary dynamically reflects any modifications made to your data and performs consistency checks to ensure that any new columns added to tables align with existing table definitions — safeguarding the integrity and reliability of your data architecture.